Return And Exchange Policy

Vivikta operates on an exchange-only basis. We do not offer returns or refunds except in cases of a genuine damaged, defective, or incorrect item received.

Eligibility for Exchange

Exchange requests must be raised within 4 days of the delivery date. The product must be unused, unwashed, unaltered, and returned with all original tags, packaging, and invoice intact. Items marked as final sale, discounted beyond 15%, or purchased during clearance sales are not eligible for exchange. Innerwear, accessories, and made-to-order items (where applicable) are not eligible for exchange for hygiene or customisation reasons.

How to Request an Exchange

Contact us at support@vivikta.com or 9958886399 within the eligible window, with your order number and reason for exchange. Our team will confirm eligibility and share pickup/return shipping instructions. Once the returned item is received and quality-checked, the exchange (size, colour, or alternate product of equal value) will be processed.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, this must be reported within 48 hours of delivery with photo/video proof. Once verified, we will offer a replacement or store credit, at our discretion, as no monetary refunds are issued.

Exchange Shipping Costs

If an exchange is requested due to a change in size or personal preference, the customer is responsible for the cost of shipping the item back to us; once the exchange is approved, we cover the cost of shipping the replacement item to you. If the exchange is due to a damaged, defective, or incorrect item received, both the return pickup and the replacement shipment are free of charge.

Store Credit

Where an exchange is not possible (e.g. product out of stock), store credit may be issued in lieu, valid for 2 month from the date of issue.