Shipping Policy

This Shipping Policy applies to all retail orders placed through https://www.vivikta.co/ or via Instagram (@vivikta07).

Delivery Area

Vivikta currently ships within India only. We do not offer international shipping at this time.

Processing Time

Orders are processed within 4-5 business days of order confirmation, excluding Mondays and public holidays. During sale periods or festive season, processing may take slightly longer; any delay will be communicated where possible.

Delivery Timelines

Metro cities: 7-10 business days after dispatch. Non-metro / other locations: 10-12 business days after dispatch.

Shipping Charges

Shipping charges (if any) are calculated at checkout based on the delivery location and order value.

Order Tracking

Once an order is dispatched, a tracking link/AWB number will be shared via email, SMS, or WhatsApp so you can track your shipment.

Delays & Non-Delivery

While we work with reliable courier partners, delays may occasionally occur due to weather, regional restrictions, or courier-side issues beyond our control. If your order is significantly delayed, please reach out to us at support@vivikta.com .

Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@vivikta.com with your order number and photos/video of the product and packaging, so we can assist you.